# Troubleshooting

_What to try when the game won't load, sign-in gets stuck, sound is missing, or the desktop app misbehaves._

## The game won't load

If the game won't get past its loading screen:

- Reload the page; a slow or interrupted connection is the most common cause.
- Make sure hardware acceleration is turned on in your browser's settings, and that no extension is blocking WebGL.
- If the game shows Something went wrong, choose Reload. The problem has already been reported to the team; if it keeps happening, quote the error code under the button when you ask for help.

## Sign-in problems

Sign-in can fail for reasons that have nothing to do with your account:

- An app's built-in browser (opening a link from Instagram, TikTok or a similar app) often blocks the pop-up a sign-in needs; open the link in your device's normal browser instead.
- If a provider says an account already exists, the game offers to link the two aquariums or sign in to the other one instead of losing either.
- Every sign-in step has a 20-second limit. If one takes longer, you see Sign-in took too long with Try again. Closing a sign-in window yourself is not an error: the choices simply come back.
- If the game says your sign-in has ended, choose Sign in again to get back to your aquarium, or Sign out.
- Some actions need a sign-in from the last five minutes: removing a sign-in method, linking one in the phone apps, and deleting your account. The game then shows Confirm it's you right there; sign in once more and the action carries on by itself.

## No sound

Fishies' sound effects are generated in the browser rather than downloaded as audio files, so missing sound is almost always the device's own volume or mute switch, or a browser tab muted from the tab bar.

## Choppy performance

If the aquarium runs choppy:

- Close other tabs and heavy background apps; the aquarium renders live and shares the GPU with everything else open.
- On a laptop, check that the browser or the desktop app isn't running on a slow integrated GPU when a faster one is available.

## Desktop app problems

For the desktop app specifically:

- The app updates itself; if it seems stuck on an old version, quit and reopen it to let the update finish.
- If it won't start at all, uninstall it from your operating system's usual apps list and reinstall from the game's download page, which always links the current build.

## When the game is updated

Fishies is updated often, sometimes several times a day. The live connection then drops for a moment and comes back by itself, usually in under a second; your aquarium, a trip in Open Water and a round of Pearl Catch carry on where they were. If it does not come back, reload the page.

## Still stuck

The Fishies Discord at discord.gg/fishies and Community, the game's own forum, both reach the team and other keepers.

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In the game: https://fishies.lol/wiki/mechanics/troubleshooting · Fishies 0.8.8

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