Troubleshooting

What to try when the game won't load, sign-in gets stuck, sound is missing, or the desktop app misbehaves.

The game won't load

If the game won't get past its loading screen:

Reload the page; a slow or interrupted connection is the most common cause.
Make sure hardware acceleration is turned on in your browser's settings, and that no extension is blocking WebGL.
If the game shows Something went wrong, choose Reload. The problem has already been reported to the team; if it keeps happening, quote the error code under the button when you ask for help.

Sign-in can fail for reasons that have nothing to do with your account:

An app's built-in browser (opening a link from Instagram, TikTok or a similar app) often blocks the pop-up a sign-in needs; open the link in your device's normal browser instead.
If a provider says an account already exists, the game offers to link the two aquariums or sign in to the other one instead of losing either.
Every sign-in step has a 20-second limit. If one takes longer, you see Sign-in took too long with Try again. Closing a sign-in window yourself is not an error: the choices simply come back.
If the game says your sign-in has ended, choose Sign in again to get back to your aquarium, or Sign out.
Some actions need a sign-in from the last five minutes: removing a sign-in method, linking one in the phone apps, and deleting your account. The game then shows Confirm it's you right there; sign in once more and the action carries on by itself.

No sound

Fishies' sound effects are generated in the browser rather than downloaded as audio files, so missing sound is almost always the device's own volume or mute switch, or a browser tab muted from the tab bar.

Choppy performance

If the aquarium runs choppy:

Close other tabs and heavy background apps; the aquarium renders live and shares the GPU with everything else open.
On a laptop, check that the browser or the desktop app isn't running on a slow integrated GPU when a faster one is available.
If the game stays slow after it comes back from the background, Settings > Advanced > Restart the game reloads it in a moment; you stay signed in and nothing is lost.

Desktop app problems

For the desktop app specifically:

The app updates itself; if it seems stuck on an old version, quit and reopen it to let the update finish.
If it won't start at all, uninstall it from your operating system's usual apps list and reinstall from the game's download page, which always links the current build.

When the game is updated

Fishies is updated often, sometimes several times a day. The live connection then drops for a moment and comes back by itself, usually in under a second; your aquarium, a trip in Open Water and a round of Pearl Catch carry on where they were. If it does not come back, reload the page.

Still stuck

The Fishies Discord at discord.gg/fishies and Community, the game's own forum, both reach the team and other keepers.

In the game: https://fishies.lol/wiki/mechanics/troubleshooting · Fishies 0.8.9

This page is generated. Its text lives in locales/en-GB.json under wiki.topics.troubleshooting; correct it there.

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