39 lines
3 KiB
Markdown
39 lines
3 KiB
Markdown
# Lost your phone or can't sign in?
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_What to try for each sign-in method when a phone is lost or a sign-in stops working, and how to ask the team for help._
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## Sign in the same way
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Your aquarium lives on Fishies' servers, not on your phone. On the new device, install Fishies or open fishies.lol and sign in with a method you linked before: the same aquarium opens, still on the server's clock. In the account centre, the card Playing on another device under Sign-in methods names the ways in that your account has.
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## What to try for each sign-in
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If one way in doesn't work, try another you have linked. Method by method:
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- Google: sign in with the same Google account on any phone, computer or browser. If you can't get into the Google account itself, recover it with Google first.
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- Apple: use the same Apple Account. On Android, Windows or in a browser, choose Apple and sign in on Apple's page.
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- X: sign in with the same X account; if you can't, recover the account with X first.
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- Discord: works on every platform. In the phone apps, Discord opens in your browser and brings you straight back to the game.
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- Steam: signs in to the aquarium you linked it to, directly in the Steam version and through your browser in the phone apps and on the website.
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- Phone number: the sign-in code is sent by text to that number. A new phone with the same number works; if the number itself is gone, use another linked method or ask for help below.
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- Guest: a guest aquarium that was never saved lives only on the device that made it, so it cannot be moved or recovered. Save your aquarium to a sign-in to keep it safe.
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## If a phone was lost or stolen
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Sign in on another device, open the account centre and choose Devices: it lists where your aquarium is signed in, with the system, roughly where and when it was last active. Sign out everywhere ends every one of those sessions, the one you are using too, so whoever has the lost phone is signed out. Then sign in again on the devices you use.
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Once you are back in, link a second way in. Apple and Google work on every phone and computer, so the account centre suggests one if your account has only a phone number, Discord, Steam, X or a game service.
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## Still can't get in?
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Write to the team with the account help form on the Contact page (fishies.lol/contact): the username you remember, the sign-in methods you may have used, roughly when you last played and an email for the answer. A person reads every request and answers by email.
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Fishies never asks for a password, a sign-in code or a token: not in the form, not by email, not anywhere else. Anyone who asks for one is not from Fishies.
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Sold or released a fish by mistake? Write to the team the same way. Every fish that leaves an aquarium is kept on record, and support can put it back exactly as it was: in its aquarium, or in your Pantry if there is no room.
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---
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In the game: https://fishies.lol/wiki/mechanics/lost-account · Fishies 0.8.24
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This page is generated. Its text lives in [`locales/en-GB.json`](../../../locales/en-GB.json) under `wiki.topics.lost-account`; correct it there.
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